F&B Hostess

Job Description

Hostess Job Overview
In the hostess role, you will interact directly with guests. You will be expected to dress neatly and appropriately to make a good impression. Maintaining a friendly, approachable attitude is crucial in this position. Success in this role will be demonstrated by providing outstanding service to drive customer satisfaction ratings, retention, and growth.

Hostess Job Responsibilities and Duties
Greets and welcomes arriving guests
Escorts customers to their tables or the waiting area
Takes reservations and assigns guests on the waiting list
Answers phone calls and customer inquiries
Assists restaurant staff when necessary
Maintains clean and organized tables, chairs, and dining sets
Provides menu and server information
Hostess Job Requirements
Relevant hostess experience required
Outstanding communication skills
Excellent organizational and multitasking skills
Ability to interact with multiple types of people
Able to move constantly and remain on feet for long periods of time
Excellent personal hygiene and customer service skills
High school diploma or equivalent required