Duty Manager

Job Description

Job brief
We are looking for a Duty Manager to oversee facilities, security and customer service.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Responsibilities
Keep track of monthly, quarterly and yearly goals
Work with management to assess and improve processes and policies
Monitor and report on revenue and cash flow
Uphold and enforce company policies
Train new hires
Address employee complaints or performance issues as needed
Check in with employees regularly to determine satisfaction
Schedule shifts
Help management create the department’s budget
Address customer issues and complaints
Schedule regular maintenance and cleaning of facilities
Meet regularly with upper management to stay informed on company issues
Oversee security of the facility
Requirements and skills
Work experience as a Duty Manager or similar management role
Previous experience in the industry preferred
Customer service experience
Knowledge of cash management and bookkeeping procedures
Team management skills
Strong organizational skills
Experience with facilities maintenance and/or security
Strong problem-solving skills
Availability to work in shifts including weekends
BSc in Business Administration is a plus