Job Description
Coach the team for service performance.
Conduct staff performance assessment process.
Contribute to innovation process within own scope of work in business unit.
Cultivate workplace relationships and diversity.
Display critical thinking and analytical skills.
Engage in service innovation initiatives.
Foster initiative and enterprise in teams.
Implement loss/risk prevention.
Implement process improvement change.
Lead team to develop operational plan.
Manage a diverse service environment.
Manage guest experiences.
Manage guest/resident concerns and feedback.
Manage operations for service excellence.
Manage sustainable operations using green initiatives.
Monitor housekeeping operations in rooms, laundry and public area.
Read and interpret operational reports.
Solve problems and make decisions at a supervisory level.
Support strategic and operational plans.