FAQ
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Payments
Let’s try to figure this out! Here are some common reasons a payment might not go through:
Insufficient Funds – Double-check your account balance or credit limit.
Incorrect Details – A typo in the card number, expiry date, CVV, or billing address can cause issues.
Card Expired – Even if it’s just recently expired, payments will be declined.
Bank Blocked It – Sometimes banks block transactions they think are suspicious—especially international or high-value ones.
Daily Limits – Your card might have a daily spending or transaction limit.
Payment Gateway Error – If you’re paying through a website, their system could be temporarily down.
Browser Issues – Try clearing cookies/cache or switching browsers.
Fraud Detection – If it’s a new device, location, or unusual transaction, it might trigger a security block.
What you can do:
Try a different card or payment method.
Call your bank or card provider to check for blocks or flags.
Double-check all the details you entered.
If it’s an online platform, reach out to their support—they might have specific info on what went wrong.
Log into your account.
Find the order.
Click “Request Refund” or “Return Item” (depends on the site).
Follow the prompts.
Add your items to the cart.
Go to checkout.
Look for a box labeled:
“Promo Code”
“Coupon Code”
“Discount Code”
Enter the code exactly as it appears (case-sensitive).
Click Apply or Submit.
Make sure the discount is reflected before paying.
Log in to your account.
Go to your account settings or profile settings.
Look for “Name,” “Display Name,” or “Account Info.”
Click Edit or the pencil icon ✏️.
Type your new name.
Save/Submit your changes.