Spa Manager

Job Description

Main Purpose of Job To manage and control all development and operational aspects of the Spa business, and to
ensure revenues and all round targets are achieved. Overall management, business
development and growth of the Spa Treatments Department, its staff and offering day to day
management of all Spa staff. Day to day management of the Spa treatment bookings,
software, and communication from reception to Therapists. Consistency in standards and
performing on-going training with all staff to include: Treatment delivery, Sales and
Standards, General Standards, Motivation, Professionalism, Customer care, Attitude,
Etiquette and Appearance.

Responsibilities & Main Duties
• To lead, develop, build and maximise revenue and profit in the Spa Treatments sector, by way of maximising
treatments, packages and retail sales.
• To proactively drive and sell treatment space, leading the ideas for specific out-reach to ensure pro-active
sales.
• To lead the managing of, handling and understanding of the spa treatments booking system and software
systems in general.
• To actively out-reach to current and future arriving hotel guests to up-sell their stay to include treatments
• Create and develop strategic growth plans for your department to include active marketing strategies
specifically to maximise treatment and retail sales, to include data base letters for regular mail shots and joint
design of promotional material etc.
• To lead and continually re-assess/train the spa therapists to ensure the highest level of delivery, knowledge
and experience at all times.
• To organise all relevant external and internal training as and when required.
• Interview and appraisal of Spa therapist personnel.
• Staff rotas/schedules.
• To produce revenue result and business development reports for weekly presentation and meeting to the Spa
Manager/hotel management/MD/owners as applicable.
• To be a responsible, reliable member of the Management team.
• To support and instigate all-round business growth and increase profitability in all areas.
• To instigate any new systems, policies and procedures you feel necessary to ensure continued and further
growth and success of the business
• To ensure that all areas of the Spa and its properties are cared for and kept in excellent condition at all times.
• To be instrumental in ensuring the linking of the HOTEL and Spa businesses as one.
• To fulfil all management duties and support the Spa Manager with any duties required by the business and its
departments.
• To be a flexible and adaptable member of the Senior Management team, working together with the Spa
Manager as a team player to achieve the aims and profile required for the business.
• Required to have the utmost level of attention to detail at all times, as well as excellent organisational and
time management skills.
• Responsible when on duty, for the security of your departments/the spa, it’s staff, guests, monies and
equipment.
• To be continually aware of your management status and to utilise it fully at all times, in your own departments
and others if necessary.
• To ensure that the very highest standards are adhered to at all times in all your areas, by thorough training
and direction with your staff and daily site inspections.
• To lead, motivate and coach staff within your departments including on job training, staff inductions and staff
appraisals.
• To aspire to the philosophies of Irelands Best and Optimal Best Practice and to give full commitment to its
ongoing success.
Customer Care
“We will offer our guests a great Hotel experience with genuine friendly service”.
1. To ensure the highest standards of service and customer care are offered at all times.
2. To ensure the delivery of these services also meets the highest operational standards set out by industry as
best practice.
3. To continually strive for service improvements within your department.
4. To adhere to the core values of the hotel and to cooperate, assist & serve all other departments in the hotel
5. To handle concerns & complaints from customers in a professional and tactful manner.
6. To provide hands on delivery of advice & knowledge to customer