Bellboy

Job Description

Bellboy Duties and Responsibilities
1. Guest Arrival & Departure:
Warmly welcome guests at the entrance and assist with luggage during check-in/check-out.
Escort guests to rooms, explaining in-room features and hotel facilities (e.g., pool hours, dining options).
Inspect vacated rooms for forgotten items and coordinate with a reception for lost property.
2. Luggage & Valet Management:
Safely transported and tagged luggage, ensuring proper storage in the hotel’s baggage room.
Handle valet parking requests, including parking/retrieving vehicles efficiently.
Assist with transferring luggage between rooms upon guest requests.
3. Guest Relations & Communication:
Memorize names of VIPs, repeat guests, and long-term visitors; greet them warmly (e.g., “Welcome back, Mr. Smith!”).
Relay guest requests (e.g., wake-up calls, taxi bookings) to relevant departments promptly.
Provide clear directions to local attractions, transport hubs, and event venues.
4. Operational Support:
Maintain cleanliness and order in the lobby, baggage room, and entrance areas.
Report equipment malfunctions or safety hazards to the bell captain/front office.
Attend pre-shift briefings and training sessions to stay updated on hotel operations.
5. Physical & Safety Requirements:
Lift/carry items up to 80 lbs, stand/walk for extended periods, and perform tasks requiring bending or twisting.
Follow safety protocols for equipment use and emergency procedures.
Skills & Experience Required
Experience: 1–3 years in roles like bellman, valet driver, or hotel porter.
Licenses: Valid driver’s license (for valet services).
Communication: Fluency in English (additional languages are a plus).
Ability to communicate effectively both verbally and in writing
Strong customer service skills with a professional attitude.
Traits: Professional demeanor, problem-solving skills, and physical stamina.