Front Office Supervisor

Job Description

Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

Responsibilities

Supervise and lead the front desk team, providing guidance, training, and support
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
Handle guest inquiries, requests, and complaints in a timely and efficient manner
Monitor and ensure accurate billing for guest reservations and services
Assist in the recruitment, training, and development of front desk staff
Conduct regular performance reviews for front desk team members
Implement and enforce hotel policies and procedures to maintain a high standard of service
Contribute to a positive and collaborative team environment
Requirements and Skills

Previous experience in hotel front desk operations, with supervisory or leadership roles
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of hotel reservation systems and point-of-sale software
Ability to work in a fast-paced environment and adapt to changing priorities
Familiarity with hotel policies, procedures, and industry standards
High level of integrity and professionalism
Ability to handle guest issues with diplomacy and resolution
Flexibility to work evenings, weekends, and holidays as needed
Bachelor’s degree in Hospitality Management or a related field is a plus